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In this third part of a three-part series, we discuss assigning end-to-end ownership: the second step of fixing a broken order-to-cash process with a complicated combination of legacy billing systems
… Read MoreIn this second part of a three-part series, we discuss defining the problem: the first step of fixing a broken order-to-cash process with a complicated combination of legacy billing systems and no
… Read MoreDoes your organization pass the “shoe test”? That is, if you look under the table at your next meeting and everybody is wearing similar footgear, you probably don’t have much diversity among
… Read More