Process Improvements Aid Customer and Employee Satisfaction: Part Two

September 10, 2019

In this third part of a three-part series, we discuss assigning end-to-end ownership: the second step of fixing a broken order-to-cash process with a complicated combination of legacy billing systems and no centralized master data, to a streamlined one.Other parts of this series:Project Manager Q&APart 1: Defining the ProblemPart Two: Determine Who Owns O2CIn addition...

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