Don't Automate Until You Fix Your Processes – Part One

by Jess Scheer, Executive Editor - Automating a bad process only makes bad get worse faster. To get the most out of any automation investment, the first step is to improve your processes. But how do you fix something you can’t see? How do you know what’s broken—or which parts are most broken? To visualize something as fuzzy as your AP process requires looking at it from various perspectives to fully understand how you do what you do. Step One: Scope the Process Before you consider all the…