Prioritizing Your Collections Pt. 1: The Do-It-Yourself Approach

A fan spins slowly above the seemingly endless rows of cubicles, offering little relief from the heat of the musty office. Collections employees sit in their decades-old rolling chairs, staring at a fuzzy screen while listening to the same tired excuses from the same tired customers. A collective sigh can be heard throughout the office as each denizen gets ready to make their next unproductive call off a never-ending list. While this picture may look familiar to some, today's most…