Process & Principles

By Pam Miller, APMD

A metrics program provides valuable information to help manage your AP department effectively. The challenge lies in determining how many metrics should be kept—and which

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Q. Do the key metrics for Invoices per processor and cost per invoice customarily include Travel… Read More

Application - "It's like punching a giant marshmallow ... it's so hard to make a lasting impact," exclaimed a frustrated manager trying to effect change. How do you overcome the inertia and even… Read More

Benchmarking - Borrow …, adopt, adapt, advance! Imitate creatively, adapt innovatively - Christopher Bogan So you have mapped your processes and gathered metrics. In the quest to improve… Read More

Define and Research - Facts are stubborn things. — John Adams Metrics and benchmarks provide a solid foundation for improvement. Trying to bring about change is a tall order, whether persuading… Read More

Kathy Sharp, Executive Director of Accounts Payable for MGM Resorts International in Las Vegas, recently embarked on a quest to improve invoice processing and other processes in AP. “Our AP… Read More

If your organization is planning on benchmarking its processes and procedures–or is simply exploring the idea of doing so–it is critical to approach the effort thoughtfully, so that your… Read More

William Stamper, an accounts payable manager at Teleflex, Inc. headquartered in Durham, NC, is a big believer in benchmarking. "We like to know where we are, see where we are going, and plan for… Read More

According to Jean Leslie, a researcher at the Center for Creative Leadership (CCL), “Building relationships is one of the strongest skills sets related to AP leadership effectiveness.”

In a

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