How to Use Metrics & Benchmarking Effectively – Part IV

Application - "It's like punching a giant marshmallow ... it's so hard to make a lasting impact," exclaimed a frustrated manager trying to effect change. How do you overcome the inertia and even opposition to change? Leadership and vision are necessary prerequisites. But metrics and benchmarking are the vital tools that help managers make it happen. Vision is seeing something as it ought to be. Leadership involves commitment to and articulation of a vision, and moving the organization towards…