How to Use Metrics and Benchmarking Effectively - Part III

Benchmarking - Borrow …, adopt, adapt, advance! Imitate creatively, adapt innovatively - Christopher Bogan So you have mapped your processes and gathered metrics. In the quest to improve processes to reduce cost and add value, benchmarking goes hand-in-hand with metrics. Judy Bicking, owner of Island Décor and More retail shops and former global director, Accounts Payable European Project, Johnson & Johnson, says "Without benchmarking, your metrics won't stand up. The two go together very…