Benchmarking

Ask any financial operations professional to name their number-one goal and it is likely to be “improving efficiencies to reduce costs.” The AR process is a prime target for improvement because

Does this process sound familiar? Collect data we have easy access to. Crunch metrics based on that. Use that to update last year’s report.But wait! That’s not only a static process that looks at

Days Sales Outstanding (DSO) is the most common measure used to track the effectiveness of an organization’s credit and collections. But it can also be the most manipulated, making it among the

 Jess Scheer Continuing Education Manager, IOFMIt’s hard to turn performance goals into action plans without knowing how much improvement is realistic? If you’re already world class, how much

Guessing at performance levels in Accounts Receivable is a dangerous prospect. If you have only a general idea of how the team is doing, you will not be able to know whether AR is actually supporting

When the functions that comprise the order-to-cash (O2C) process are separated and disjointed, the result can be a poorly managed O2C operation that negatively impacts customer satisfaction.

Are most AR operations onshore or off? Are they centralized or scattered? To find out, the AR & O2C Network interviewed 111 order-to-cash professionals in North American organizations across a