Benchmarking

Analyzing Your Processes and Using Metrics to Create Processing Solutions

Ask any financial operations professional to name their number-one goal and it is likely to be “improving efficiencies to reduce costs.” The AR process is a prime target for improvement because

A Better Way to Measure

Does this process sound familiar? Collect data we have easy access to. Crunch metrics based on that. Use that to update last year’s report.But wait! That’s not only a static process that looks at

DSO: Are You Really Getting Paid on Time?

Days Sales Outstanding (DSO) is the most common measure used to track the effectiveness of an organization’s credit and collections. But it can also be the most manipulated, making it among the

Four Practical Steps to Measuring AR Performance

Jess Scheer Continuing Education Manager, IOFMIt’s hard to turn performance goals into action plans without knowing how much improvement is realistic? If you’re already world class, how much

Case Study: Using KPIs to Drive AR Continuous Improvement

Guessing at performance levels in Accounts Receivable is a dangerous prospect. If you have only a general idea of how the team is doing, you will not be able to know whether AR is actually supporting

An Inside Look at Reporting Structures within the O2C Operation

When the functions that comprise the order-to-cash (O2C) process are separated and disjointed, the result can be a poorly managed O2C operation that negatively impacts customer satisfaction.

The Location and Structure of Accounts Receivable Operations

Are most AR operations onshore or off? Are they centralized or scattered? To find out, the AR & O2C Network interviewed 111 order-to-cash professionals in North American organizations across a

O2C Performance Metrics: Measure to Manage

Organizations may differ regarding what is most important in achieving AR’s strategic objectives, but the methods they use to determine their metrics and key performance indicators (KPIs) are… Read More

Accounts Receivable Departments' Tech Implementation Plans

Accounts receivable leaders are enthusiastically jumping on the technology bandwagon—and with very good reason. The AR tech market is burgeoning with new solutions to address the efficiency and

Integration of the O2C Process

The English poet John Donne once wrote: "No man is an island." No department is an island either—including the typical accounts receivable department. AR operates as an integral part of the overall