O2C Performance Metrics: Measure to Manage

Organizations may differ regarding what is most important in achieving AR’s strategic objectives, but the methods they use to determine their metrics and key performance indicators (KPIs) are similar. Metrics identify the current status of performance in the AR operation. They help set improvement goals and track progress toward those goals. For these reasons, what is measured is generally better managed. That’s why it’s so important for AR operations (as well as each of the other functions…