Strategies for Making Effective Confirmation Calls to Prevent B2B Payment Fraud

Are you making confirmation calls to your vendors to confirm vendor adds or changes to vendor remittance details?  Confirmation calls can be part of a multi-step internal control process to avoid payment fraud, however, payment fraud still exists.  Accounts payable and vendor teams struggle to find valid vendor contact information, are not able to connect with the vendor when they do, or worse, the confirmation call is made to the fraudster.  Join this webinar to learn strategies to use confirmation calls effectively to avoid payment fraud.  Includes template scripts you and your team can use when making confirmation calls.

What You Will Learn: 

1. Why confirmation calls are getting harder to perform
2. Three confirmation calls that can help to prevent payment fraud
3. An extra step before making the call to combat fraudsters’ latest trick
4. Why scripts are needed and what wording ensures a valid confirmation call
5. Three Internal strategies to collect and maintain valid vendor contact information 

Speaker:

Debra Richardson

Debra is an accounts payable speaker, consultant, and trainer with over 25 years of experience in AP, AR, general ledger, and financial reporting for Fortune 500 companies including Verizon, General Motors and Aramark.

For over a decade, Debra has focused on Global Vendor Maintenance and implemented a vendor self-registration portal for 140k+ global vendors across five ERPs. In her consultancy, she focuses on authentication techniques,  internal controls, best practices and vendor validations to prevent fraud in the vendor master file.  She is the President of the Central Atlantic Region IOFM Chapter and is the IOFM Ask the Expert for the Vendor Master File Category. 

A Certified Fraud Examiner (CFE), Debra works with accounts payable and vendor teams to pay the right vendor by offering consulting and vendor process training sessions to avoid fraud, fines and bad vendor data.

She has a YouTube channel where she posts vendor master file tips every Tuesday and hosts a weekly podcast:  “Putting the AP in hAPpy”.

Moderator:

Grace Chlosta
Content Manager, IOFM

Grace Chlosta joined the Institute of Finance & Management (IOFM) in 2022 in a new role for the team as the Content Manager. She is responsible for the planning, organization, development, and implementation of all the content for IOFM’s digital products and (virtual and in-person) events. Grace is committed to ensuring that IOFM’s content stays timely, relevant, and actionable for all financial operations professionals, and works closely with a team of content developers, industry leaders, and subject matter experts to guarantee this happens.

Continuing education credits available!

 Continuing Education for IOFM Certification

Receive 1 CEU toward maintaining a certification with IOFM! IOFM's premier certification programs are designed to establish standards for the industry and recognize financial operations professionals who, by possessing related work experience and passing a comprehensive exam, have met stringent requirements for mastering the body of knowledge in their profession. Additional rules may apply, depending on your certification. See full guidelines here. 

Accessibility Information:

IOFM is committed to accessibility. Disability-related accommodation requests for the live event (such as providing live captioning) should be sent to [email protected] by close of business the day before the live webinar. A captioned recording of this webinar can be made available upon request to [email protected].

Cancellation policy:

To cancel your registration for this event, simply contact IOFM customer service at [email protected] (or call 207-842-5557) no later than 24 hours prior to the scheduled start of the event. You can choose to access the full recorded event, or, your credit may be applied toward the purchase of any IOFM product or interactive event. If for any reason you are not completely satisfied with this program, we will provide a full refund — no questions asked!

For more information:

Contact Customer Service:

Phone: (207) 842-5557

Email: [email protected]