Leadership

To get a feel for how budgeting is handled in our members' diverse organizations, the editors of Managing Accounts Payable queried IOFM's AP Member Exchange Advisory Panelists. While this is not an

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By Pam Miller, APMD AP must communicate on a daily basis with many customers, both internal and external. How that communication is received has a significant influence on how AP is perceived by

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E-invoicing is a strategic priority for many companies, yet AP professionals often have trouble obtaining funding for this approach to improving efficiency and cutting costs. It can be daunting to

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One of the hallmarks of good leaders is the ability to inspire employees to be productive, honorable, and quality-oriented. This requires passion, without which true leadership is impossible. The… Read More

When the Broward County Administrator and  Board of County Commissioners felt it was time to update Broward County's payroll system, AP was alerted that all hands were needed on deck. "Payroll is

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How do you divide the work in your department?

In some accounts payable departments, the plan for how to divide up the work was developed long ago by persons unknown. Out of habit–or inertia–the

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Are you having occasional challenges finding the right tone and approach to use with some of your younger AP staffers? And do you wonder about what incentives work best to recruit and retain workers

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Did you ever wish you had a bunch of “workaholics” in your AP department? Well, be careful what you wish for. Workaholics can wreak havoc in terms of lost productivity, increased health-care

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By Pam Miller, APMD An often-recommended means of improving AP processing as well as the overall reputation of AP is the customer satisfaction survey. Yet few AP departments actually put this concept

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What kind of brand has your accounts payable department built? Marketing executives have long understood that building a brand goes far beyond simply training consumers to recognize a product by… Read More