Global Process Ownership in O2C Process Transformation

There is widespread agreement that creation of a true end-to-end order to cash (O2C) process is critical to speeding cash, managing credit risk, and delivering excellent service and value to customers. The complex O2C process, however, is one of the most difficult to truly integrate and centralize in this manner. At many companies, different components of the O2C process reside in different departments or even business units. Order management may reside in the sales or supply chain…