Using KPIs to Bolster Collections

How well is your collections team performing? And how do you know? If you aren’t using key performance indicators (KPIs), it’s time to rethink your strategy. Although there are some KPIs that are well-known and commonly used, this list suggested by Thomson Reuters also includes a few you may not be measuring and may find useful: Days sales outstanding (DSO). Probably the most familiar of this group, DSO tells you how long customers are taking to pay after an invoice has been generated. There…