Collection Letters – Love ‘em or Hate ‘em?

Nearly every collection credit policy manual contains samples of collection letters. Typically, the first letter is friendly in tone – a gentle reminder. The second is less friendly, but still pleasant and accommodating. The third letter, as its name implies – final demand letter – lays out harder, definitive demands. In it, the sender usually requests immediate payment and warns that the past due account will be turned over to a collection agency or attorney and reported to commercial credit…