Collection Letters

IOFM Senior Trainer Judy Bicking asked the following questions of the ARO2C/C&C Advisory Panel: Are you still using collection letters? If not, what are you using? If you are, do you attach invoices? What kinds of results do you get from collection letters? A. Here are the Panelists' responses. ----- We send “collection letters” as a last resort in our organization. When a collection letter is sent, it is sent by our legal department, which usually receives immediate attention. Typically,…