Communication Forms the Cornerstone of an Efficient Collections Strategy at Foley Services

For more than three years, Jason Rupaka, ARM, has managed the accounts receivable department at Foley Carrier Services (Hartford, CT), a company that manages mandated DOT regulatory safety compliance programs for more than 42,000 clients comprising both single motor carriers and employers of large trucking fleets. The AR team at Foley is made up of three full-time employees and two part-time employees. The weekly average collections numbers for one recent month included 1,370 calls and 278…