Change Management

By Pam Miller, APMD

Overcome Resistance With Knowledge

Anyone who advocates for automation in AP is likely to meet resistance, since AP tends to be conservative, paper-based, manual, and subject to

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Accounts payable is traditionally seen as overhead, a department responsible for just processing invoices and paying bills. But it doesn’t have to be that way. Rather than settling for merely being… Read More

Is there a process improvement that you'd like to propose? Perhaps you want to implement accounts payable automation technology or change how your department is organized. Whatever your goal is, one… Read More

Organizational change can lead to transformative improvements or disastrous failures. The difference in the outcome is in how the change is managed.  The good news is that managers can take the… Read More

Kathy Sharp, Executive Director of Accounts Payable for MGM Resorts International in Las Vegas, recently embarked on a quest to improve invoice processing and other processes in AP. “Our AP… Read More

By Pam Miller, APMD

Time and time again when attempting to implement new tools or initiate changes in process, AP is told to “look for the low-hanging fruit” so that it will have some

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By Clifford Johnson It can be difficult to convince an accounting group—one that has performed processes the same way for a decade or more—that the company's business practices are no longer… Read More

As technology and business requirements evolve, the Procure-to-Pay (P2P) cycle needs to be revisited from time to time by Purchasing and AP to ensure it is meeting both internal needs and the needs… Read More

When processes and procedures need to be updated to improve efficiency, it is critical for management to have buy-in from sometimes-resistant AP employees in order to make necessary changes.

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