How to Become a Successful Change Agent

By Clifford Johnson It can be difficult to convince an accounting group—one that has performed processes the same way for a decade or more—that the company's business practices are no longer sustainable. Even if there is an increase in the customer base and a corresponding increase in revenue and workload, resistance can be expected. If you are a controller or assistant controller charged with instituting process improvement and automation within the finance department, your mission is crystal…