Building a Motivated, Engaged AP Staff

Tracy Zurcher, APM, District Manager, Atlantic District at FedEx Ground CPC, is passionate about AP staff motivation and engagement. “All of AP’s processes build upon one another and rely on the efforts of the group. If people are disengaged and there is a lack of appropriate reward and recognition of their efforts, the department’s structure and teamwork can crumble,” says Zurcher. The Dangers of Disengagement “Disengagement in a production-driven environment like an AP department can be very…