AP Profiles: Conflict Management with Nicole Caley

We all know them. The person who’s always right. The employee who quietly simmers instead of expressing themselves. The team members who can never see eye-to-eye. How to manage them? We spoke with Nicole Caley, Founder and President of Payables Solutions Partners, LLC, to find out her strategies for dealing with conflict in the workplace. Q. When it comes to conflict management, what’s your general approach? A. I think the most important thing with conflict management is first…