How to Prevent Mistakes — or Fix Them After They Happen

By Pam Miller, APMD With the large number of invoices flowing through AP, the opportunities to make mistakes are great. Little mistakes—and sometimes colossal mistakes—leave a residue of bad feelings about AP that linger far too long. IOFM’s AP Department Benchmarks and Analysis report indicates that, on average, only 2.4 percent of supplier invoice payments at respondent organizations go out with errors. Yet it is the mistakes that are remembered, not the 97.6 percent of invoices that are…