Best Practices for Shared Services Implementation

Shared services, the consolidation of business operations, usually “back office” or support operations, into a single independently-functioning unit, has been around for some time. It started gaining adoption in the private sector in the early 1980s, and within the public sector starting in the late 1990s. It has gained ground since: in a 2015 AP & P2P Network Survey, “The State of Accounts Payable,” 23 percent of respondents reported their accounts payable operations are part of a shared…