Promoting Process Alignment and Cooperation Between AP and Purchasing

By Pam Miller, APMD

Things are humming along—invoices are being processed as efficiently as possible when, wham, no vendor in the system! Efficiency vanishes when this exception has to be processed and the proper vendor information is not available.

What happens next? In an electronic system, the invoice is most likely sent to an exception queue where it will sit until the designated staffer reviews it and begins to resolve the issue.

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In a manual system, the staffer has a decision to make—se