How to Customize Your KPIs

Organizations may differ regarding what is most important in achieving AP's strategic objectives, but the methods they use to determine their metrics and key performance indicators (KPIs) are similar. "Metrics identify the current status of performance in the AP operation. They help set improvement goals and track progress toward those goals," says Bob Sefton, Controller, Nomacorc LLC. Sefton recommends that AP managers follow these basic principles: Clarify and articulate your priorities…