A/R Masterclass: Industry-Focused Recovery and Growth Strategies For 2021

As 2020 is coming to an end, A/R leaders need to find the answers to the many questions that circumstances over the last year have wrought. What will change in the post-COVID economy and what will remain consistent? How long will it take for businesses to resume more normally? Will the expectations of the CFO from the order-to-cash department change yet again, and if yes, how should A/R managers strategize to deliver on them? What will the customer expectations look like in the new year?

How to respond to all these questions is certainly subjective, and would vary based upon your role within the business, and the industry to which you belong. HighRadius has identified five major industries which have been impacted by COVID: CPG, Retail, Manufacturing, Pharmaceuticals and Service, and will conduct a session with Elaine Nowak, Director of Product Management and Marketing at HighRadius, and Judy Bicking, a global O2C and P2P consultant, to share how A/R leaders from these industries should navigate shifting questions and answers, what lessons could be taken from the crisis, and how should they strategize for recovery and growth in the new economy for 2021.

Key Takeaways:

• Review the impact of COVID and important lessons it has taught A/R leaders from CPG, Retail, Pharma, Manufacturing and Service Industries
• Understand consumer demand, payment behaviour, A/R resource workload and CFOs expectations: What will change in the new economy, and what will remain the same
• Share an action plan for industry leaders: How to strategize for recovery and growth from the finance and A/R perspective
• Hear case studies from HighRadius clients across said industries: How they tackled COVID, and what they think about the way forward

Judy Bicking, APM
Senior Trainer, IOFM

Judy Bicking, APM; is a Senior Trainer for IOFM and a 27-year veteran of Johnson & Johnson.  Judy is a recognized pioneer and leader in Procure-to-Pay and Credit Management. After a successful career in AR and AP management, Judy lead the development and implementation of J&J’s two Shared Service Centers; located in the U.S and Europe.  These shared services are recognized as World-Class handling over 200 decentralized companies and 2.5 million invoices.  Judy also championed training for her staff, investing in the team earning the IOFM’s first AP Departmental Certification designation. Judy is a globally sought-after subject matter expert, trainer, and speaker. She has authored and helped develop the IOFM’s AP online learning center and is a co-founder and SME for the IOFM AP Certification program.

Elaine Nowak
Director of Product Marketing and Management, HighRadius Corporation

As Director of Product Marketing and Management, Elaine Nowak is dedicated to educating credit and A/R practitioners about the impact of using an integrated receivables workflow enabled by Artificial Intelligence to improve key receivables operating metrics.