Sample Collection Call Scripts


Editor's note: This Excel attachment may contain macros. These have been tested by the IOFM team and provide safe, enhanced functionality within the tool. However, some organizations' IT teams will have blocked macros, and if so, that will prevent this tool from running as it should. Before downloading, please check with your technology team.

This script ensures successful collections calls for AR teams. This template provides clear guidelines for introducing yourself, confirming invoice details, and responding effectively to common debtor excuses. Microsoft Word format.

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