Case Study: Customer Master File Setup and Maintenance

When data in the customer master file (CMF) is set up accurately from the start and the file is properly maintained, billing is better able to avoid invoicing errors and ensure prompt remittances, while AR is better able to track payment histories, foster constructive customer relationships, and provide accurate customer information to the decision-makers in the C suite. To glean some advice for effective CMF management, IOFM interviewed Cody McKamey, Accounting Specialist, Operational &…