How to Resolve Disputes and Reduce DSO

By Dan Halousek and Bernd Boketta Dan Halousek is Johnson & Johnson's (J&Js) cash collection supervisor, global finance services for Germany and Nordics. Bernd Boketta is J&Js receivables to cash manager. They work in the company's Prague office. The following article describes their experiences with implementing a dispute resolution tool that has successfully reduced Days Sales Outstanding (DSO) and now has been adopted in J&J's operations in Germany, France and is being implemented in…