Q&A: What Are Some Best Practices for Handling Invoice Disputes?

The editors of the AR Insider asked three certified AR practitioners and IOFM's subject area expert, John Salek, VP Order to Cash at Genpact, the following question: What methods or processes do businesses practice when handling invoice disputes? Is it a one step process that Accounts Receivable handles? Are sales reps or the billing department involved? Here are their responses: Julie Roberts, ARM, Manager, Revenue Accounting, Ingram Barge Company "Here at Ingram, the Billing group…