10 Steps to Setting Achievable Goals for Your Collections Agency

By Tom Gillespie - Have you given any thought to setting realistic goals for collection agencies that you entrust to collect your overdue accounts? Only about 10 percent of the creditors I have worked with over the years set agency goals, and I have worked with hundreds of creditors, large and small, over three decades.  Sometimes a client wants a collection goal, but everything seems to be a secret. “Beat the other guy and don’t get me in trouble,” is not necessarily the best plan of…