How Automated Invoice Dispute Resolution and Deductions Management Improves Cash Flow and Customer Satisfaction

Invoice disputes and unauthorized deductions taken by customers are inevitable.

The way a business manages its disputes and deductions is critical to its working capital management and customer relationships.  Unfortunately, most businesses rely on inefficient and ineffective dispute and deductions management processes.  And that creates cash flow and customer satisfaction issues.

Poor dispute and deductions management comes at a time when most businesses already are struggling to process their payments and remittances.  Less than half of all receivables are processed straight-through, without human operator intervention, studies show.

By managing invoice disputes and unauthorized deductions quickly, accurately and professionally, using best practices and workflow-driven automation, businesses can improve their cash flow and strengthen their customer relationships.  IOFM’s latest white paper shows you how.

You’ll learn why businesses are increasing their focus on order-to-cash efficiencies, the negative impact of disputes and deductions, the problem with manual approaches to disputes and deductions, and the benefits of automated dispute resolution and deductions management.

If your organization wants to improve its customer satisfaction, then this white paper is for you!

Continuing education credits available:

Receive 1 CEU toward IOFM AR and O2C certification renewal! The Accounts Receivable Certification Program is designed to establish standards for the profession and recognize accounts receivable professionals who, by possessing related work experience and passing a comprehensive exam, have met stringent requirements for mastering the accounts receivable body of knowledge.

This white paper is provided free of charge and underwritten by a sponsor. Following your download, you may be contacted by the sponsor with information about their products and services.