Collections Tango: 5 Techniques for Collaborating with Customer AP that Can Step Up Your AR Effectiveness and Productivity

On-demand Webinar | Free

It takes two to Tango. Collections and AR teams across industries have accepted the reality of buyer AP teams driving payment terms and settlement of disputes and deductions and not being a good partner. This conflict reduces AR team effectiveness, delays payments, and increases DSO.

Join IOFM Senior Trainer Judy Bicking and HighRadius as they explain how credit and AR leaders could collect on-time and in-full by creating value for their AP counterparts. Judy will demonstrate concrete best practices and technologies that eliminate the knowledge availability gap between AR and AP and puts the two perfectly in sync.

---

Judy Bicking

Senior Trainer, IOFM

Judy Bicking is a consultant, public speaker and author who specializes in accounts payable, accounts receivable and related topics. A 27-year Johnson & Johnson Global Business Services veteran, she was first recognized as a leader in credit management and then as a pioneer and leader in procure-to-pay. After a successful career in leading and managing AR and AP, she was tapped to lead the team to develop J&J's U.S. shared service center. She later served as AP’s global director on J&J’s European P2P project team. Under Bicking’s direction, the staff members at J&J were the first to earn the TAPN/IOFM AP Departmental Certification designation. Bicking authored and took the lead on much of the AP Network's AP Pro Train online learning center content, and she participated as a co-founder and subject matter expert for the TAPN/IOFM AP Certification program.

---

Elaine Nowak

Director of Product Marketing, HighRadius

Elaine works to market HighRadius products to prospects and customers, strategizing on offerings, key messaging and product positioning to the marketplace. To address business needs, Elaine strives to understand customer engagement with the product acting as the Voice of the Customer throughout the engagement lifecycle, from pre to post adoption and product purchase. Elaine is dedicated to educating industry practitioners about business challenges and the benefits and value-added solutions available by adopting the latest in technological advances.

---

Continuing Education Units available:

Receive 1 CEU toward IOFM/AR&O2C ARM, ARS, ARD, or O2C recertification! The Accounts Receivable Certification Program is designed to establish standards for the profession and recognize accounts receivable professionals who, by possessing related work experience and passing a comprehensive exam, have met stringent requirements for mastering the accounts receivable body of knowledge.

---

This webinar is provided free of charge and underwritten by a sponsor. Following the webinar, you may be contacted by the sponsor with information about their products and services.