The Move to AR Automation

How Catalina Secured Approval and Moved AR Forward with Its Automation Initiative by Bilyana Gavrilova, AOCM, APS, APM For many years, it was difficult for AR to build a case for automation at Catalina. Ironically, one of our biggest challenges was that we had a hard-working team that got things done efficiently, and we had virtually no bad debt. As a result, the organization was under no immediate pressure to make a change and automate. “Fixing” something that isn’t necessarily broken — and…