Beyond Implementation: Effective Change Management Strategies for AI-driven AP Transformation

Despite promising ROI and efficiency gains, many AP automation initiatives fail not because of technology limitations, but due to ineffective change management. Join Wende Burgess, Director of Implementation Services at AppZen, to explore how to transform resistance into adoption as you modernize your AP operations with artificial intelligence. We’ll dive into the critical human elements of AP transformation, including:

• Practical approaches to overcome resistance, build stakeholder buy-in, and ensure successful implementation
• Techniques for managing integration challenges between new AI systems and existing financial infrastructure
• How to build a cross-functional change management team that drives both top-down and bottom-up transformation
• A structured change-management implementation process that ensures sustainable adoption from preparation through compliance
• Proven approaches to overcome resistance by demonstrating clear ROI and value to all stakeholders

Mark Brousseau
President, Brousseau & Associates 

Over the past 30 years, Mark Brousseau has established himself as a thought leader on accounts payable, accounts receivable, payments and document automation.   A popular speaker at industry conferences and on webinars and podcasts, Brousseau advises prominent end-users and solutions and services providers on how to use automation to improve document- and payments-driven business processes.  Brousseau has chaired numerous educational conferences and has served on several industry committees and boards.  He resides in Center City Philadelphia with his wife and three sons.

Wende Burgess
Director, Implementation Services, AppZen

Wende has extensive experience in consulting leadership with a demonstrated history of working with technology implementations and business process optimization in a variety of industries. She is skilled in software implementation, SAP products, and contract lifecycle management. Wende graduated from Carnegie Mellon University - Tepper School of Business with an MBA and concentrations in Business Law and Business Technology. She also holds a Six Sigma Black Belt and acts as a project adviser for University of Pittsburgh's MBA Six Sigma Green Belt course.