Become a Better Leader: The Essentials of Conflict Management

Even in the best of teams in the best of times, change is inevitable and can cause conflicts. And when it does, conflict management is a skill that leaders must be able to employ to help foster a positive, productive working environment.

There is a realization that conflict management should be a skill that leaders need to give priority to learning and mastering, but few organizations prioritize training those necessary management skills.

In this free and interactive webinar, AP leadership expert Nicole Caley will discuss the source of discord and review a guide for leaders to use to help them effectively manage and resolve conflict. She will analyze the relationship between leadership and conflict management, allowing you to take new skills back to your team to increase trust and productivity.

Jess Scheer
Editor, IOFM

Jess Scheer is an award-winning business reporter, covering the needs of financial operations professionals for more than two decades. As IOFM’s executive editor, Jess is responsible for continually updating member content on IOFM.com, as well as building our certification and event agendas. He is a popular speaker, hosting dozens of webinars each year and keynoting IOFM’s conferences.

Nicole Caley
President and Founder of Payables Solution Partners

Nicole brings almost 20 years of diverse and extensive experience within the operational accounting realm.

As Founder and President of Payables Solution Partners, LLC, she she consults AP teams across the country creating world class AP departments and processes. In her roles, Nicole concentrates intensively on organizational leadership, staff development, training, and using technology to advance the world of accounts payable. She uses her results-oriented, entrepreneurial mindset and leadership ability to drive change.

During her career, she has developed a strong work ethic coupled with a strong record of success, and she is passionate about serving, motivating, and inspiring people.

She previously served as AP Director of AAR Corporation, where her 17-person team managed more than $1 billion in annual payables. Prior to that assignment, she was Director of Accounts Payable with Ace Hardware Corporation, where she led a 37-person team that ensured the accuracy of over $5 billion in payments annually. In her role, Nicole concentrated intensively on organization leadership, staff development, and training. She uses her results-oriented, entrepreneurial mindset and leadership ability to  drive change. During her career, she has developed a strong work ethic coupled with a strong record of success, and she is passionate about serving, motivating, and inspiring people.

Nicole earned her BA in Accounting, with a Certificate in Forensic Accounting, and then her MBA with a concentration in Organization Development, from Benedictine University. 

She is currently the President of the Board of the Illinois Chapter of the Institute of Finance & Management. In 2016 she was awarded AP Director of the Year for companies over $1 billion by the Institute of Finance & Management, and in 2018 was awarded Top Professional of the Year in Finance & Management by The International Association of Top Professionals (IAOTP). For 2019, she is nominated for Empowered Woman of the Year by IAOTP and will be featured in Top Industry Professional Magazine.