AP Profile - Ask PtP Teaches Merck Employees

In most organizations, when field employees have questions about the accounts payable process – for instance if they want to find out when their supplier will be paid – their first instinct is to pick up the phone and dial the AP help desk. Once they get their answer, the employee is satisfied and goes about their day. What happens when that same employee has a similar question the next day? She again calls the Help Desk, taking up a customer service agent's time. However, instead of simply…