The Four Stages of Change

Changes to the accounts payable process can be traumatic. Whether you are implementing a new piece of technology or making updates to your policy manual (or doing both), your staff is going to be under a lot of stress. After all, they are comfortable with the old way. Why would they want to change? A good leader recognizes the psychological strain that a major process improvement can have on his or her staff. Judi Thallas, Finance Change Management Leader for ConAgra Foods' Business Services…