Overcoming Resistance to Change

The ability to lead through change is particularly important when trying to overcome the double hurdle of an automation implementation. AP managers are often challenged with: Management resistance to investing in automation, and Employee resistance to adapting to automation once implemented. We spoke with Jennifer Huffman, APM, Manager, Procure to Pay at the University of Pittsburgh Medical Center (UPMC), who shared her insights about the changes she has experienced during her 19 years in…