Automating AP: That ‘Reduced Headcount’ Represents Real People

By Pam Miller, APMD One of the major selling points touted by AP automation vendors is that automation will reduce the head count, minimizing the cost of an implementation for an organization. Anyone who has attempted to get an AP automation project approved has probably made these ROI calculations and offered similar assurances as to how costs can be managed. But should lowering AP headcount really be such an important goal of AP automation? Is it even the correct goal? And what happens to…