What’s Desk-Level Decision Making?

A term you’ll hear from time to time is “desk-level decision making.” That simply means that each team member is making their own decisions about their process and priorities. As an example, let’s look at an imaginary team of AP clerks. Each one has invoices they must process, but how do they go about that? Eleanor likes to process the largest invoices first to keep the important vendors happy; her friend in purchasing has encouraged this practice. Shanelle would rather prioritize the invoices…