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The shortest distance between two points is a straight line, but that doesn’t mean it’s always the best route to take. Sometimes you need to detour; take a step back before moving forward. That strategy enabled SunTrust Bank to expand its purchasing card program transaction volume ten-fold, from approximately $100,000 a month to more than $1.1 million.
The journey began following a study of the processes and procedures used by the bank’s accoun…
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