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Shared service centers (SSCs) are not a new concept. As far back as the 1970s, organizations centralized AP and other noncore processes. But while these organizations performed AP and other processes in centralized data centers, the methodology of that era was processing-oriented, as opposed to service-oriented.
Since the 1980s, the shared services concept has evolved into one in which a customer/partner process is collaborative, flexible, and committed to high service levels.Join IOFM today as a Professional, Business, or Enterprise Member — or upgrade your Starter Membership — to get access to this content and thousands of other Articles, Webinars, Expert Answers, Resource Downloads, and more!
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