Secrets of Successful Business Process Outsourcing

Business process outsourcing, or BPO, can alleviate much of the back office data entry functions of an accounts payable department, but not all implementations are brilliantly successful. The third-party outsource partner tends to take the blame when things don’t go smoothly, but often, they aren’t the culprits—it’s the failure to train and engage them coming back to bite AP. According to Jean Sutherland, Manager of P2P Process Improvement and Compliance for McGraw-Hill Education, throwing…