Don't Automate Until You Fix Your Processes – Part Three

by Jess Scheer, Executive Editor Step Three: Visualize the Process This step is about “seeing” the process from at least three dimensions: What’s the order in which the work takes place? Who does the work? What knowledge is needed to do the work? Process Maps To map the order of the steps, take the list of process steps (using the common language you’ve adopted from a framework) and begin to string the steps together in as logical an order as makes sense. Don’t worry if the order…