Don't Automate Until You Fix Your Processes – Conclusion

by Jess Scheer, Executive Editor - Why Go Through All These Steps? One of the most common, and expensive, mistakes made when trying to improve performance is investing in a technology solution too early. It’s easy to fall into the trap: You identify an inefficiency in how the work gets done and think there’s got to be a better way. And in that mindset, you’re susceptible to believing that a technology investment can be the magic bullet—the easy fix for poor process performance. Technology can…