Telecare Corporation Uses Benchmarking to Balance Workloads

Telecare Corp., headquartered in Alameda, Calif., provides services and support for individuals with serious mental illness. With 60 facilities in California, Texas, Nebraska, Oregon, and North Carolina, it offers inpatient and community-based care; case management; assertive community treatment; and residential, crisis, and administrative services. The company has more than 2,000 employees. Mark Caballero, accounts payable...