Solid Metrics and Continuous Improvement Help Ensure Shared Services Success at Briggs & Stratton

Briggs & Stratton Corporation, headquartered in Milwaukee, Wisconsin, is the world’s largest producer of gasoline engines for outdoor power equipment. To ensure that the shared services department fulfills its operational goals, the Shared Services Manager and his team employs a solid set of actionable metrics for quantifying performance. The team closely tracks these metrics and switches into troubleshooting mode if performance deviates negatively from the prescribed targets. The metrics used…