Are You Setting Performance Measurements? Get Your Staff Involved!

While his accounts payable department is now working like a well-oiled machine, one accounts payable manager had to overcome some challenges to get to this point.  “In our organization, we had problems maintaining productivity throughout the day,” he explains. “We struggled with people doing the minimum amount of work required to keep management happy, and we were missing Service Level Agreements (SLAs) for our other departments.” The root cause of the problem was lack of understanding among…