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Best Practice Workflows for Dispute Resolutions
January 30, 2025
Q. What are best practice workflows for dispute resolution?
A.
(Answered by an IOFM Advisory Panel member)
Our organization utilizes a structured and data-driven approach to dispute resolution to ensure all disputes are addressed promptly and effectively. This is monitored through month-end reporting of all past dues by reason code assignment as shown in this sample graphic.
The following process outlines our workflow and best practices:
1. Dispute Logging and Categorization
Logging: All…
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