- Membership
- Certification
- Events
- Community
- About
- Help
Script for Negotiating Payments
March 28, 2025
Q. Do you have a script your collections team uses when negotiating payments with customers? Would you be willing to share it?
A.
(Answered by a member of IOFM's Advisory Panel)
We do not use scripts for actual calls. We do, however, use scripts for training and coaching sessions with role players. IOFM features some sample scripts in the Tools & Templates platform on the IOFM.com site. They can be found at:
Sample Collection Call Scripts | Institute of Finance & Management
I have found this…
Become A Member
Join IOFM today as a Professional, Business, or Enterprise Member — or upgrade your Starter Membership — to get access to this content and thousands of other Articles, Webinars, Expert Answers, Resource Downloads, and more!
Naturally, this forum doesn’t allow the kind of full information exchange necessary for the Institute of Finance & Management (IOFM) to provide legal advice and the Expert is not a tax attorney in any event. Please understand that the nature of our responses are limited by these constraints as well as the site’s Terms of Use. If you have further questions or suggestions about how we can improve IOFM, please let us know.
Ask The Expert is a member resource of IOFM and all advice provided is subject to site’s Terms of Use.
What are you waiting for?
